Customereye

Connecting Threads

Hobbies & Arts • United Stateswww.connectingthreads.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+1.6 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#287of 467
Top 61% · Mid Pack
#1 (best)#467 (worst)
#285Peer
#286Peer
#287This company
#288Peer
#289Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 13% negative

84%
positive
  • Positive84%
  • Neutral3%
  • Negative13%

Sentiment Balance

Covering November 2021 — 188 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 11% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.1%
Product Quality
20.2%
Response Speed
13.6%
Loyalty
13.0%
Customer Support
10.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 19.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.3%
4
6.3%
3
2.8%
2
0.5%
1
2.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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