Customereye

KatKin

Pet Products & Supplies • United Kingdomkatkin.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+2.9 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#143of 263
Top 54% · Mid Pack
#1 (best)#263 (worst)
#141Peer
#142Peer
#143This company
#144Peer
#145Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 7% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.1%
Loyalty
16.8%
Customer Support
13.8%
Pricing
13.1%
Delivery Shipping
12.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.2%
4
6.8%
3
0.8%
2
2.2%
1
4.0%

Based on 600 analyzed reviews. Sentiment is slipping: 93.1% of reviews in the last three months were positive, compared with 98.7% in the three months before that.

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