Kasamba

Beauty & Wellness • United Stateskasamba.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−20.0 vs. last month4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#110of 351

Top 31% · Upper Half

#1 (best)#351 (worst)

#108Peer

#109Peer

#110This company

#111Peer

#112Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 27% negative

73%

positive

Positive73%
Neutral0%
Negative27%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.8%

Customer Support

17.8%

Product Quality

16.6%

Pricing

15.9%

Response Speed

9.8%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 15.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 39.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

66.8%

4★

15.7%

3★

6.8%

2★

1.0%

1★

9.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.7% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

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