Karaca

Home & Living • United Kingdomkaraca.co.uk

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

46/100

−15.8 vs. last month4.05 ★ average rating · 608 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#545of 675

Top 81% · Bottom Tier

#1 (best)#675 (worst)

#543Peer

#544Peer

#545This company

#546Peer

#547Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral2%
Negative29%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 50% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

23.1%

Delivery Shipping

20.8%

Response Speed

12.4%

Customer Support

11.2%

Loyalty

10.3%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 11.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 28.6% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

69.6%

4★

6.3%

3★

3.3%

2★

1.8%

1★

19.1%

Based on 608 analyzed reviews. Sentiment is slipping: 70.4% of reviews in the last three months were positive, compared with 82.9% in the three months before that.

Unlock full insights