Based on public reviews and response behavior.
100 reviews over 1,384 days (about 2.2 per month). Busiest month: 13% of reviews. Languages: en 45%, pl 32%, fr 21%.
Kids & Family average: score 68.3, rating 4.43 stars, reply rate 44.2%, over 203 ranked companies · benchmark 19 Oct 2026
Score
33.4
Industry average 68.3
34.9 below average
Rating
3.71
Industry average 4.43
0.72 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 60% negative
Covering July 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 203 ranked companies in Kids & Family (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.230 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.189). Review the worst months in the trend data to identify specific operational or product issues.
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