Based on public reviews and response behavior.
100 reviews over 939 days (about 3.2 per month). Busiest month: 10% of reviews. Languages: en 99%, de 1%.
Kids & Family average: score 68.5, rating 4.38 stars, reply rate 51.1%, over 67 ranked companies · benchmark 3 Oct 2026
Score
22.0
Industry average 68.5
46.5 below average
Rating
1.30
Industry average 4.38
3.08 below average
Reply rate
—
Industry average 51.1%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
26% of reviews positive, 72% negative
Covering May 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 67 ranked companies in Kids & Family (benchmark 3 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.302 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.344). Review the worst months in the trend data to identify specific operational or product issues.
