Joybird

Home & Living • United Statesjoybird.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−3.3 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#451of 675

Top 67% · Mid Pack

#1 (best)#675 (worst)

#449Peer

#450Peer

#451This company

#452Peer

#453Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.1%

Delivery Shipping

15.3%

Product Quality

14.6%

Response Speed

8.6%

Loyalty

8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 8.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 31.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

73.7%

4★

5.0%

3★

4.2%

2★

3.0%

1★

14.2%

Based on 600 analyzed reviews. Sentiment is improving: 23.1% of reviews in the last three months were positive, compared with 8.3% in the three months before that.

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