Based on public reviews and response behavior.
100 reviews over 60 days (about 51 per month). Busiest month: 47% of reviews. Languages: en 98%, unknown 2%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 24 Oct 2026
Score
71.7
Industry average 64.8
6.9 above average
Rating
4.30
Industry average 4.32
0.02 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 20% negative
Covering August 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The frequency of clasp failures, chain kinks, and fading across reviews suggests systemic quality control gaps. Conduct a SKU-level analysis of replacement requests to identify the highest-failure products.
With 0 reviews in the last 12 months and a 0% reply rate, JAXXON has effectively abandoned a channel where it holds a strong 4.45 TrustScore. Implement a post-purchase automated email sequence requesting Trustpilot reviews at 14 and 30 days post-delivery.
Included in the full report
Unlock the full report — $4.99