Customereye

JackRabbit

Apparel & Fashion • United Statesjackrabbit.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

45/100
3.86 ★ average rating · 605 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#268of 330
Top 81% · Bottom Tier
#1 (best)#330 (worst)
#266Peer
#267Peer
#268This company
#269Peer
#270Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering June 2021 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 560 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.4%
Product Quality
16.1%
Delivery Shipping
16.0%
Loyalty
14.1%
Pricing
10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 16.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • •Built from a negative-review share of 32.2% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5★
62.0%
4★
7.3%
3★
5.0%
2★
6.0%
1★
19.8%

Based on 605 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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