Customereye

Jack Health

Pharmacy & Online Medicine • Canadajack.health

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
3.59 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#60of 189
Top 32% · Upper Half
#1 (best)#189 (worst)
#58Peer
#59Peer
#60This company
#61Peer
#62Peer

Overall Customer Sentiment

Above Average

61% of reviews positive, 38% negative

61%
positive
  • Positive61%
  • Neutral2%
  • Negative38%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 568 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.1%
Customer Support
17.3%
Loyalty
12.6%
Product Quality
12.6%
Response Speed
10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100
71/100
signal score
  • Built from a negative-review share of 37.5% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
55.2%
4
7.5%
3
4.8%
2
6.0%
1
26.5%

Based on 603 analyzed reviews. Sentiment is slipping: 42.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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