Customereye

Assured Pharmacy

Pharmacy & Online Medicine • United Kingdomwww.assuredpharmacy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+16.1 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#153of 189
Top 81% · Bottom Tier
#1 (best)#189 (worst)
#151Peer
#152Peer
#153This company
#154Peer
#155Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative30%

Sentiment Balance

Covering December 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.0%
Delivery Shipping
18.5%
Response Speed
16.3%
Product Quality
12.0%
Loyalty
10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100
58/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
87.2%
4
4.2%
3
0.8%
2
1.0%
1
6.8%

Based on 600 analyzed reviews. Sentiment is slipping: 84.5% of reviews in the last three months were positive, compared with 93.9% in the three months before that.

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