Based on public reviews and response behavior.
1,000 reviews over 65 days (about 468 per month). Busiest month: 49% of reviews. Languages: en 90%, unknown 8%, af 1%.
Beauty & Wellness average: score 65.3, rating 4.27 stars, reply rate 40.5%, over 1,891 ranked companies · benchmark 1 Nov 2026
Score
74.0
Industry average 65.3
8.7 above average
Rating
4.78
Industry average 4.27
0.51 above average
Reply rate
—
Industry average 40.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 16% negative
Covering July 2026 — 188 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 20% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 1,000 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,891 ranked companies in Beauty & Wellness (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 40%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 635 mentions with a sentiment score of 87.70/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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