ITonlinelearning

Professional Certification & Skills • United Kingdomitonlinelearning.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

72/100

−1.5 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#27of 281

Top 10% · Top Tier

#1 (best)#281 (worst)

#25Peer

#26Peer

#27This company

#28Peer

#29Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral2%
Negative9%

Sentiment Balance

Covering November 2024 — 128 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 9% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.7%

Product Quality

17.5%

Loyalty

13.2%

Onboarding

9.7%

Response Speed

7.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 13.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.2%

4★

7.2%

3★

0.7%

2★

0.7%

1★

2.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.7% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

Unlock full insights