Customereye

iTailor

Apparel & Fashion • United Statesitailor.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
+10.0 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#127of 330
Top 38% · Upper Half
#1 (best)#330 (worst)
#125Peer
#126Peer
#127This company
#128Peer
#129Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.9%
Delivery Shipping
17.7%
Customer Support
14.7%
Loyalty
12.8%
Problem Resolution
8.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • •Built from a negative-review share of 16.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
84.0%
4★
9.8%
3★
2.0%
2★
1.7%
1★
2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.5% of reviews in the last three months were positive, compared with 95.2% in the three months before that.

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