Invitation Homes

Real Estate & Property • United Statesinvitationhomes.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−3.4 vs. last month1.70 ★ average rating · 1,041 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#87of 92

Top 95% · Bottom Tier

#1 (best)#92 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 70% negative

30%

positive

Positive30%
Neutral1%
Negative70%

Sentiment Balance

Covering July 2026 — 27 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 59% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,041 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.3%

Pricing

15.1%

Loyalty

15.0%

Problem Resolution

14.5%

Communication

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 15.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 69.5% across this company's analyzed reviews.
•22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

15.4%

4★

1.0%

3★

1.2%

2★

3.3%

1★

79.2%

Based on 1,041 analyzed reviews. Sentiment is slipping: 41.9% of reviews in the last three months were positive, compared with 49.1% in the three months before that.

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