Human Focus

Healthcare & Medical • United Kingdomhumanfocus.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+25.0 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#466of 615

Top 76% · Bottom Tier

#1 (best)#615 (worst)

#464Peer

#465Peer

#466This company

#467Peer

#468Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral3%
Negative24%

Sentiment Balance

Covering April 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.3%

Onboarding

23.4%

Loyalty

15.8%

Customer Support

13.7%

Problem Resolution

7.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

68.2%

4★

21.8%

3★

6.2%

2★

1.7%

1★

2.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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