Customereye

Focus Clinics | Laser Eye Surgery | London

Healthcare & Medical • United Kingdomwww.focusclinics.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 1,488 days (about 12 per month). Busiest month: 11% of reviews.

Overall Score

76/100
4.96 ★ average rating · 600 reviews
76/100 from 600 reviews over 42 months, high confidence.

Healthcare & Medical average: score 64.2, rating 4.34 stars, reply rate 44.5%, over 3,026 ranked companies · benchmark 8 Oct 2026

Score

76.4

Industry average 64.2

12.2 above average

Rating

4.96

Industry average 4.34

0.62 above average

Reply rate

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Industry average 44.5%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#658of 3026 ranked in Healthcare & Medical
Top 22% · Top Tierup 6 from last month
#1 (best)#3026 (worst)
#656Peer
#657Peer
#658This company
#659Peer
#660Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

97% of reviews positive, 3% negative

97%
positive
  • Positive97%
  • Neutral0%
  • Negative3%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
Hidden
Customer Support
Hidden
Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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