Customereye

Hughes

Appliances & Home Electronics • United Kingdomhughes.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

60/100
+11.4 vs. last month4.06 ★ average rating · 745 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#45of 189
Top 24% · Top Tier
#1 (best)#189 (worst)
#43Peer
#44Peer
#45This company
#46Peer
#47Peer

Overall Customer Sentiment

Category Leader

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering October 2025 — 32 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 725 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.5%
Customer Support
15.9%
Product Quality
13.7%
Response Speed
10.3%
Pricing
10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
71.0%
4
5.0%
3
2.3%
2
2.4%
1
19.3%

Based on 745 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 83.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis