Appliances & Home Electronics • United Kingdomhooverdirect.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 388 days (about 47 per month). Busiest month: 36% of reviews.
Appliances & Home Electronics average: score 59.2, rating 4.02 stars, reply rate 33.4%, over 1,074 ranked companies · benchmark 24 Oct 2026
Score
42.6
Industry average 59.2
16.6 below average
Rating
3.69
Industry average 4.02
0.33 below average
Reply rate
—
Industry average 33.4%
not measured
Among ranked Appliances & Home Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering November 2024 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 7% of reviews in this period, with 93% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,074 ranked companies in Appliances & Home Electronics (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 42.6 sits in the bottom quarter of about 1,100 ranked Appliances & Home Electronics companies (25th percentile: 49, median: 61). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 23% of reviews against an industry average of 33%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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