Customereye

Home Reserve

Home & Living • United Stateshomereserve.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

57/100
−11.5 vs. last month4.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#247of 675
Top 37% · Upper Half
#1 (best)#675 (worst)
#245Peer
#246Peer
#247This company
#248Peer
#249Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering December 2024 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
17.6%
Customer Support
16.4%
Delivery Shipping
15.5%
Onboarding
15.0%
Response Speed
10.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 16.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
80.5%
4★
10.7%
3★
4.2%
2★
2.3%
1★
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 93.0% of reviews in the last three months were positive, compared with 98.2% in the three months before that.

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