Hockerty

Apparel & Fashion • Switzerlandhockerty.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+7.0 vs. last month3.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#251of 330

Top 76% · Bottom Tier

#1 (best)#330 (worst)

#249Peer

#250Peer

#251This company

#252Peer

#253Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral3%
Negative28%

Sentiment Balance

Covering October 2024 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.3%

Delivery Shipping

18.9%

Customer Support

11.3%

Loyalty

11.2%

Pricing

10.3%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 11.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

57.3%

4★

14.3%

3★

4.5%

2★

2.2%

1★

21.7%

Based on 600 analyzed reviews. Sentiment is improving: 79.6% of reviews in the last three months were positive, compared with 64.6% in the three months before that.

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