Hit

Gaming & Esports • United Kingdomhit.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#197of 259

Top 76% · Bottom Tier

#1 (best)#259 (worst)

#195Peer

#196Peer

#197This company

#198Peer

#199Peer

Overall Customer Sentiment

Below Average

72% of reviews positive, 28% negative

72%

positive

Positive72%
Neutral1%
Negative28%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.4%

Pricing

16.1%

Loyalty

13.4%

Product Quality

12.6%

Response Speed

11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 28.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.8%

4★

3.2%

3★

2.7%

2★

3.3%

1★

13.0%

Based on 600 analyzed reviews. Sentiment is improving: 87.5% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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