MmonsteR

Gaming & Esports • United Kingdommmonster.co

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−28.5 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#115of 259

Top 44% · Upper Half

#1 (best)#259 (worst)

#113Peer

#114Peer

#115This company

#116Peer

#117Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral2%
Negative15%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.2%

Response Speed

22.2%

Product Quality

15.6%

Loyalty

14.9%

Delivery Shipping

7.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 34.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.8%

4★

4.3%

3★

1.0%

2★

0.7%

1★

2.2%

Based on 600 analyzed reviews. Sentiment is slipping: 85.5% of reviews in the last three months were positive, compared with 98.3% in the three months before that.

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