Customereye

Hinge Outlet

Home & Living • United Stateshingeoutlet.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

62/100
+26.0 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#170of 675
Top 25% · Upper Half
#1 (best)#675 (worst)
#168Peer
#169Peer
#170This company
#171Peer
#172Peer

Overall Customer Sentiment

Above Average

70% of reviews positive, 28% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering December 2024 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.2%
Product Quality
17.0%
Response Speed
13.6%
Onboarding
12.1%
Customer Support
11.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • •Built from a negative-review share of 37.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
84.3%
4★
5.5%
3★
3.5%
2★
1.8%
1★
4.8%

Based on 600 analyzed reviews. Sentiment is slipping: 89.4% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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