Based on public reviews and response behavior.
1,504 days of reviews, with a sparse monthly review flow. Busiest month: 20% of reviews. Languages: en 100%, unknown 1%.
These figures describe an earlier period, not the last 12 months.
Beauty & Wellness average: score 65.4, rating 4.29 stars, reply rate 40.3%, over 1,851 ranked companies · benchmark 5 Nov 2026
Score
45.2
Industry average 65.4
20.2 below average
Rating
3.69
Industry average 4.29
0.60 below average
Reply rate
—
Industry average 40.3%
not measured
Not ranked
no reviews in the last 12 months
68% of reviews positive, 32% negative
Covering October 2022, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,851 ranked companies in Beauty & Wellness (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.124 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.591). Review the worst months in the trend data to identify specific operational or product issues.
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