Customereye

Heronspetworld

Pet Products & Suppliesheronspetworld.co.uk

Review data last updated .

Based on public reviews and response behavior.

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98 reviews over 958 days (about 3.1 per month). Busiest month: 22% of reviews. Languages: en 100%.

Overall Score

57/100
+3.3 vs. last month4.83 ★ average rating · 98 reviews
57/100 from 98 reviews over 11 months, limited confidence.

Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026

Score

56.6

Industry average 65.1

8.5 below average

Rating

4.83

Industry average 4.37

0.46 above average

Reply rate

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Industry average 37.3%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#793of 1072 ranked in Pet Products & Supplies
Top 74% · Mid Packup 66 from last month
#1 (best)#1072 (worst)
#791Peer
#792Peer
#793This company
#794Peer
#795Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 11% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative11%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 11% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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