Based on public reviews and response behavior.
600 reviews over 396 days (about 46 per month). Busiest month: 11% of reviews.
Gaming & Esports average: score 57.8, rating 4.00 stars, reply rate 26.4%, over 1,210 ranked companies · benchmark 21 Oct 2026
Score
61.5
Industry average 57.8
3.7 above average
Rating
4.14
Industry average 4.00
0.14 above average
Reply rate
—
Industry average 26.4%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 28% negative
Covering November 2024 — 48 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 31% negative and 8% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,210 ranked companies in Gaming & Esports (benchmark 21 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.349). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 100% of reviews against an industry average of 26%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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