Health-on-Line

Finance & Insurance • United Kingdomhealth-on-line.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

3.82 ★ average rating · 526 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#332of 373

Top 89% · Bottom Tier

#1 (best)#373 (worst)

#330Peer

#331Peer

#332This company

#333Peer

#334Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 34% negative

63%

positive

Positive63%
Neutral3%
Negative34%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 490 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.2%

Loyalty

13.3%

Communication

12.6%

Response Speed

10.3%

Pricing

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 13.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 42.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

56.5%

4★

12.0%

3★

7.4%

2★

5.3%

1★

18.8%

Based on 526 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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