Havenly

Home & Living • United Stateshavenly.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−15.0 vs. last month3.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#461of 675

Top 68% · Mid Pack

#1 (best)#675 (worst)

#459Peer

#460Peer

#461This company

#462Peer

#463Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 25% negative

75%

positive

Positive75%
Neutral1%
Negative25%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

15.8%

Customer Support

15.3%

Product Quality

12.7%

Pricing

10.1%

Delivery Shipping

9.9%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 7.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 20.3% across this company's analyzed reviews.
•19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

57.3%

4★

3.3%

3★

2.5%

2★

9.8%

1★

27.0%

Based on 600 analyzed reviews. Sentiment is improving: 61.5% of reviews in the last three months were positive, compared with 47.4% in the three months before that.

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