Customereye

Harrisburgstore

General Retail & Marketplaces • Mechanicsburgharrisburgstore.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+12.5 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#270of 359
Top 75% · Bottom Tier
#1 (best)#359 (worst)
#268Peer
#269Peer
#270This company
#271Peer
#272Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering January 2018 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2018.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
28.9%
Response Speed
14.5%
Product Quality
13.5%
Pricing
12.4%
Loyalty
11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100
49/100
signal score
  • Built from a negative-review share of 34.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
78.2%
4
9.3%
3
3.8%
2
2.7%
1
6.0%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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