Customereye

Handicare Stairlifts UK

Healthcare & Medical • United Kingdomhandicare.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

66/100
+27.8 vs. last month4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#95of 615
Top 15% · Top Tier
#1 (best)#615 (worst)
#93Peer
#94Peer
#95This company
#96Peer
#97Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.4%
Loyalty
14.6%
Product Quality
14.3%
Response Speed
10.7%
Communication
10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
79.7%
4★
5.3%
3★
1.0%
2★
2.3%
1★
11.7%

Based on 600 analyzed reviews. Sentiment is slipping: 78.3% of reviews in the last three months were positive, compared with 91.1% in the three months before that.

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