Cerebral

Healthcare & Medical • United Statescerebral.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−13.1 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#130of 615

Top 21% · Top Tier

#1 (best)#615 (worst)

#128Peer

#129Peer

#130This company

#131Peer

#132Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.1%

Pricing

16.2%

Loyalty

15.1%

Product Quality

13.6%

Onboarding

7.7%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 30.0% across this company's analyzed reviews.
•23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

71.3%

4★

5.3%

3★

2.8%

2★

2.0%

1★

18.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.9% of reviews in the last three months were positive, compared with 89.1% in the three months before that.

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