Based on public reviews and response behavior.
636 reviews.
Sports & Fitness average: score 63.1, rating 4.32 stars, reply rate 31.1%, over 1,491 ranked companies · benchmark 16 Oct 2026
Score
56.0
Industry average 63.1
7.1 below average
Rating
4.94
Industry average 4.32
0.62 above average
Reply rate
—
Industry average 31.1%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering October 2024 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 0% negative and 6% neutral.
Share of theme mentions
Themes extracted from 636 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,491 ranked companies in Sports & Fitness (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 31%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 521 mentions with a sentiment score of 87.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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