Based on public reviews and response behavior.
600 reviews over 490 days (about 37 per month). Busiest month: 9% of reviews.
Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026
Score
41.9
Industry average 63.1
21.2 below average
Rating
4.40
Industry average 4.25
0.15 above average
Reply rate
—
Industry average 48.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 38% negative
Covering September 2024 — 25 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 32% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,412 ranked companies in Finance & Insurance (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.159). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 41.9 sits in the bottom quarter of about 2,400 ranked Finance & Insurance companies (25th percentile: 54, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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