Customereye

Gtech

Appliances & Home Electronics • United Kingdomgtech.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
4.85 ★ average rating · 689 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#36of 189
Top 19% · Top Tier
#1 (best)#189 (worst)
#34Peer
#35Peer
#36This company
#37Peer
#38Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 631 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.1%
Delivery Shipping
16.8%
Product Quality
16.2%
Response Speed
10.9%
Problem Resolution
8.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 27.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.6%
4
4.8%
3
1.6%
2
0.7%
1
1.3%

Based on 689 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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