Customereye

Grunt Style

Apparel & Fashion • United Statesgruntstyle.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

37/100
−2.8 vs. last month2.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#309of 330
Top 94% · Bottom Tier
#1 (best)#330 (worst)
#307Peer
#308Peer
#309This company
#310Peer
#311Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 46% negative

53%
positive
  • Positive53%
  • Neutral2%
  • Negative46%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.4%
Customer Support
14.2%
Loyalty
13.8%
Product Quality
12.5%
Communication
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating
5
31.5%
4
3.5%
3
4.5%
2
10.3%
1
50.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 18.2% of reviews in the last three months were positive, compared with 20.5% in the three months before that.

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