Customereye

Graham & Brown

Home & Living • United Kingdomgrahambrown.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 76 days (about 80 per month). Busiest month: 38% of reviews. Languages: en 100%.

Overall Score

73/100
Short observation window (76 days)
−7.8 vs. last month4.43 ★ average rating · 200 reviews
73/100 from 200 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

72.5

Industry average 67.9

4.6 above average

Rating

4.43

Industry average 4.44

0.01 below average

Reply rate

—

Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#2227of 5448 ranked in Home & Living
Top 41% · Upper Halfdown 279 from last month
#1 (best)#5448 (worst)
#2225Peer
#2226Peer
#2227This company
#2228Peer
#2229Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2026 — 62 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
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Onboarding
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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