Customereye

Firewood.co.uk

Home & Livingfirewood.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 166 days (about 37 per month). Busiest month: 39% of reviews. Languages: en 100%.

Overall Score

72/100
Short observation window (166 days)
−20.8 vs. last month4.44 ★ average rating · 200 reviews
72/100 from 200 reviews over 7 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 68.6, rating 4.49 stars, reply rate 44.3%, over 6,705 ranked companies · benchmark 24 Oct 2026

Score

72.4

Industry average 68.6

3.8 above average

Rating

4.44

Industry average 4.49

0.05 below average

Reply rate

—

Industry average 44.3%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#2877of 6705 ranked in Home & Living
Top 43% · Upper Halfdown 856 from last month
#1 (best)#6705 (worst)
#2875Peer
#2876Peer
#2877This company
#2878Peer
#2879Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering September 2026 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 7 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Customer Support
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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