Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
76% of reviews positive, 19% negative
Covering July 2026 — 606 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 21% negative and 4% neutral.
Showing 2,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Problem Resolution, making up 1.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 2,000 analyzed reviews.
