Customereye

Production Automation Corporation

Construction & Industrial • United Statesgotopac.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+16.6 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#335of 404
Top 83% · Bottom Tier
#1 (best)#404 (worst)
#333Peer
#334Peer
#335This company
#336Peer
#337Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering April 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.0%
Product Quality
16.4%
Customer Support
14.9%
Response Speed
11.5%
Loyalty
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
74.7%
4
11.5%
3
4.2%
2
4.0%
1
5.7%

Based on 600 analyzed reviews. Sentiment is slipping: 62.5% of reviews in the last three months were positive, compared with 76.7% in the three months before that.

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