GoodRx

Pharmacy & Online Medicine • United Statesgoodrx.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−17.6 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#164of 189

Top 87% · Bottom Tier

#1 (best)#189 (worst)

#162Peer

#163Peer

#164This company

#165Peer

#166Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral2%
Negative34%

Sentiment Balance

Covering September 2024 — 58 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 45% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

32.4%

Customer Support

13.4%

Loyalty

11.4%

Product Quality

10.2%

Onboarding

9.7%

Most feedback concerns Pricing.

The most common complaint theme is Loyalty, making up 11.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 37.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.0%

4★

6.0%

3★

4.3%

2★

2.3%

1★

11.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.2% of reviews in the last three months were positive, compared with 86.6% in the three months before that.

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