Customereye

Gnoce

General Retail & Marketplaces • United Statesgnoce.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

57/100
−5.8 vs. last month4.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#104of 359
Top 29% · Upper Half
#1 (best)#359 (worst)
#102Peer
#103Peer
#104This company
#105Peer
#106Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.4%
Delivery Shipping
18.1%
Customer Support
16.0%
Response Speed
11.8%
Loyalty
10.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • •Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.5%
4★
4.3%
3★
0.7%
2★
0.8%
1★
6.7%

Based on 600 analyzed reviews. Sentiment is improving: 97.2% of reviews in the last three months were positive, compared with 90.7% in the three months before that.

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