Getsmartrx

Pharmacy & Online Medicine • United Statesgetsmartrx.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

39/100

+13.6 vs. last month4.03 ★ average rating · 560 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#177of 189

Top 94% · Bottom Tier

#1 (best)#189 (worst)

#175Peer

#176Peer

#177This company

#178Peer

#179Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 43% negative

52%

positive

Positive52%
Neutral6%
Negative43%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 554 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

28.8%

Customer Support

17.5%

Product Quality

13.5%

Delivery Shipping

9.4%

Pricing

9.2%

Most feedback concerns Onboarding.

The most common complaint theme is Delivery Shipping, making up 9.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 61.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

48.9%

4★

25.5%

3★

13.2%

2★

3.8%

1★

8.6%

Based on 560 analyzed reviews. Sentiment is holding steady: 83.9% of reviews in the last three months were positive, compared with 87.9% in the three months before that.

Unlock full insights