Pharmacy & Online Medicine • United Kingdomcovidtestingdirect.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 165 days (about 111 per month). Busiest month: 54% of reviews — one month dominates this sample.
Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 23 Oct 2026
Score
52.8
Industry average 60.5
7.7 below average
Rating
4.73
Industry average 4.27
0.46 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 15% negative
Covering May 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Pharmacy & Online Medicine (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 6% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 497 mentions with a sentiment score of 81.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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