CovidTestingDirect

Pharmacy & Online Medicine • United Kingdomcovidtestingdirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#74of 189

Top 39% · Upper Half

#1 (best)#189 (worst)

#72Peer

#73Peer

#74This company

#75Peer

#76Peer

Overall Customer Sentiment

Above Average

83% of reviews positive, 15% negative

83%

positive

Positive83%
Neutral2%
Negative15%

Sentiment Balance

Covering May 2022 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

35.0%

Product Quality

12.6%

Response Speed

11.7%

Delivery Shipping

9.4%

Problem Resolution

8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 26.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

92.7%

4★

0.5%

3★

0.0%

2★

0.7%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.7% of reviews in the last three months were positive, compared with 93.2% in the three months before that.

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