Based on public reviews and response behavior.
100 reviews over 872 days (about 3.5 per month). Busiest month: 60% of reviews — one month dominates this sample. Languages: en 100%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
58.2
Industry average 61.8
3.6 below average
Rating
4.22
Industry average 4.15
0.07 above average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 31% negative
Covering October 2025 — 60 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 20% negative and 3% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.349 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.143). Review the worst months in the trend data to identify specific operational or product issues.
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