Based on public reviews and response behavior.
360 reviews over 2,484 days (about 4.4 per month). Busiest month: 8% of reviews. Languages: en 95%, unknown 5%.
Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026
Score
69.9
Industry average 66.2
3.7 above average
Rating
2.89
Industry average 4.37
1.48 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 42% negative
Covering May 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 360 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,252 ranked companies in Healthcare & Medical (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 73% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 121 mentions with a sentiment score of 71.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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