Customereye

MediSupplies Ltd

Healthcare & Medical • United Kingdomwww.medisupplies.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
+10.5 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#134of 615
Top 22% · Top Tier
#1 (best)#615 (worst)
#132Peer
#133Peer
#134This company
#135Peer
#136Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Response Speed
19.1%
Product Quality
13.9%
Customer Support
13.2%
Onboarding
7.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 32.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.3%
4
4.3%
3
0.8%
2
0.7%
1
3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.3% of reviews in the last three months were positive, compared with 95.9% in the three months before that.

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