Customereye

Gamecards

Gaming & Esports • United Kingdomgamecards.net

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

45/100
−0.7 vs. last month4.11 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#217of 259
Top 84% · Bottom Tier
#1 (best)#259 (worst)
#215Peer
#216Peer
#217This company
#218Peer
#219Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering November 2024 — 25 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 16% of reviews in this period, with 84% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.1%
Response Speed
16.5%
Problem Resolution
13.9%
Loyalty
11.6%
Product Quality
10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100
65/100
signal score
  • Built from a negative-review share of 34.0% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
73.8%
4
4.7%
3
0.3%
2
0.7%
1
20.5%

Based on 600 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 83.5% in the three months before that.

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