Gaia

Media & Content • United Statesgaia.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

51/100

−20.8 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#93of 172

Top 54% · Mid Pack

#1 (best)#172 (worst)

#91Peer

#92Peer

#93This company

#94Peer

#95Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 75% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

28.5%

Loyalty

21.3%

Customer Support

15.7%

Pricing

11.9%

Communication

5.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 25.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

76.8%

4★

9.5%

3★

4.2%

2★

1.7%

1★

7.8%

Based on 600 analyzed reviews. Sentiment is improving: 36.4% of reviews in the last three months were positive, compared with 18.2% in the three months before that.

Unlock full insights