FurnitureOnline

Home & Living • United Kingdomfurnitureonline.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−1.5 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#99of 675

Top 15% · Top Tier

#1 (best)#675 (worst)

#97Peer

#98Peer

#99This company

#100Peer

#101Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering November 2024 — 46 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 20% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.9%

Product Quality

16.3%

Customer Support

13.8%

Response Speed

11.8%

Loyalty

8.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 30.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

77.7%

4★

9.7%

3★

3.0%

2★

2.8%

1★

6.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.0% of reviews in the last three months were positive, compared with 91.0% in the three months before that.

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